Thank you for shopping at Cosmic Esoteric! We appreciate your support and want to ensure your utmost satisfaction with our handmade ceramics, art, and clothing. This Refund and Returns Policy outlines our guidelines and procedures for returning or refunding products purchased from our website. Please read the following information carefully.
- General Policy: 1.1. We accept returns and offer refunds or exchanges for eligible products within 14 days from the date of purchase. 1.2. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. It must also have any tags, labels, or protective coverings intact. 1.3. Products that are custom-made or personalised cannot be returned or refunded unless they arrive damaged or defective.
- Damaged or Defective Items: 2.1. If you receive a damaged or defective item, please contact [email protected] within 14 days of receiving the product. 2.2. We may require you to provide photographic evidence or other documentation to support your claim. 2.3. Once we verify the damage or defect, we will offer you the option of a replacement, repair, refund, or exchange. 2.4. If a replacement or repair is not possible, a refund or exchange will be provided, including any shipping costs incurred.
- Returns and Exchanges: 3.1. If you wish to return or exchange an eligible item for reasons other than damage or defect, please contact [email protected] within 14 days of receiving the product. 3.2. You will be responsible for the return shipping costs, unless the return is due to an error on our part or a damaged/defective item. 3.3. To initiate a return, you must obtain a Return Merchandise Authorisation (RMA) number from [email protected]. The RMA number should be clearly marked on the outside of the package. 3.4. Returned items must be securely packaged to prevent damage during transit. 3.5. Once we receive and inspect the returned item, we will process your refund or exchange, excluding any shipping costs.
- Non-Returnable Items: 4.1. The following items are non-returnable and non-refundable unless they arrive damaged or defective:
- Custom-made or personalised products
- Gift cards or vouchers
- Refund Process: 5.1. Refunds will be issued in the original form of payment used for the purchase, unless otherwise specified by you. 5.2. Please allow 14 business days for the refund to be processed and reflected in your account.
- Shipping: 6.1. We are not responsible for any shipping costs associated with returning items, except in cases where the return is due to an error on our part or a damaged/defective item.
- Contact Information: If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at [email protected]. We will be happy to assist you.
Please note that by making a purchase on our website, you agree to comply with and be bound by the terms and conditions outlined in this Refund and Returns Policy.
This policy is subject to change without prior notice. Please refer to the latest version of UK law on the government website for the most up-to-date information.
Last updated: 07/06/2023